FAQS

Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about the Anima Domus sale — item condition, delivery, pickup, and what to expect before and after your purchase.

What is the Anima Domus Sale?

This is Anima Domus’ once-a-year sale featuring select showroom, open-box, and stored inventory. Quantities are limited and many items are unique pieces.

What condition are the sale items in?

Many sale items are showroom models, open-box items, or pieces that have been stored. Some items may not be in their original packaging. Individual product listings may include additional notes regarding condition.

Can I see an item before I buy it?

Some sale items may be on display in one of our showrooms, while others are held in storage. Before visiting, we recommend calling a showroom and speaking with a member of our team to confirm the item’s current location, availability, condition, and whether it can be viewed in person.

Do you offer white-glove delivery?

Anima Domus provides white-glove delivery service within Miami-Dade, Broward, Palm Beach, Monroe, and Collier Counties in Florida.

Anima Domus does not provide delivery outside of this service area.

Destination outside our delivery area? Select Pick Up at checkout and arrange for your preferred carrier to collect your purchase from our warehouse. Once arranged, please email us the name of your pickup company so we can update your order and prepare for their arrival.

Can I pick up my order myself?

Free warehouse pickup is available from our warehouse in Miami Gardens, Florida.

Please call ahead before picking up your order. Not all merchandise may be immediately available or prepared for pickup. Our warehouse team must confirm that your order is ready before you arrive.

If a third-party carrier is picking up on your behalf, please provide us with the name of the pickup company in advance so we can update your order.

What if an item is open-box or unpackaged?

Some merchandise may be open-box and may not include its original packaging. Anima Domus does not provide packaging materials or a packaging service.

If you or your carrier are picking up an unpackaged item, please bring appropriate blankets, wrapping, padding, and protective materials.

What do I need to know about delivery access?

Anima Domus considers standard delivery to be delivery that can be safely completed by a two-person team using normal access.

The customer is responsible for ensuring that entrances, hallways, elevators, stairways, and other access points can accommodate the merchandise.

If specialized equipment, additional labor, or a specialized moving company is required — including situations where an item cannot fit inside an elevator — those arrangements are the customer’s responsibility.

All spaces must be clean, accessible, and ready to receive the furniture before the delivery team arrives. The Anima Domus delivery team will not move or dispose of existing furniture or other household items. The team will remove packaging materials associated with the merchandise being delivered.

If the customer is unavailable for a scheduled delivery, or if the space is not ready to receive the merchandise, a rescheduling or revisit fee will apply. The amount may vary depending on the delivery location, volume of merchandise, scheduling requirements, and other factors.

Do you install lighting or electrical items?

Anima Domus does not provide installation of lighting or electrical components. Customers are responsible for arranging installation with a qualified professional.

Do you offer storage after I purchase?

Anima Domus provides complimentary warehousing for 30 days from the date of purchase for sale/outlet items. Customers should arrange pickup or delivery within this period.

Still have questions before you buy?

If you have questions about a product’s condition, location, delivery requirements, or pickup availability, please contact one of our showrooms and speak with a member of our team before completing your purchase.